PRIVACY POLICY

At Balance Water your privacy is important. We do not give out information about our customers to third parties.

Your personal details are protected by your user name and password with your data stored on our secure servers. To ensure your ongoing privacy we recommend you change your password from time to time, and never give your password to anyone.

Your Personal Information

We recognize that your privacy is very important to you and that you have a right to control your Personal Information. Our policy for dealing with any Personal Information that you might disclose to us while visiting this Web Site is explained below.

You can generally visit this Web Site without telling us who you are or revealing other Personal Information and we will not collect any Personal Information about you except when you knowingly provide it.

The amount of information we collect about you depends on how you use our web site and whether you elect to give us any information about yourself by becoming a registered customer on our web site. This is required to use the request a quote, my short list and our email newsletters.

Balance Water may use your personal information to:

1. Send you direct marketing material by email or post; and
2. Compile a consumer profile about you to enable Balance Water to better serve you. If you visit this Web Site to read or download information we record your server address, domain name, the date and time of your visit and the information downloaded. This information is used for statistical and site development purposes only.

We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your Personal Information.

You can also play an important role in keeping your Personal Information secure, by maintaining confidentiality of your user name and password used on the Web Site. Please advise us immediately if there is any unauthorised use of your user name and password by any other Internet user or any other breach of security.

Should you wish to review or make any corrections to your Personal Information you can do this anytime by logging into the "My Account" section of the web site and changing your details.

Cookies

Balance Water uses two types of cookies on this website. These are session cookies and permanent cookies.

Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you navigate around the web site using various features we collect anonymous information to assist us in determining which sections of our web site people are visiting.

Upon closing your browser the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date.

Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Permanent Cookies To enable Balance Water to recognise you each time your browser visits the Balance Water web site it downloads a cookie onto your hard drive.

Through the use of the cookie Balance Water is able to:

1. Recognise your browser each time it visits our site; and
2. Track which pages you visit whilst at our site.
3. Identify the site you were referred from.

These permanent cookies are also used for features in our affiliate marketing program to track sites that have referred you to us an assist in calculating commissions. For more information on this please read the affiliate marketing section of our web site. Under the Privacy Act (1988) Balance Water is obliged to provide Personal Information of an individual which has been collected, used or disclosed since 21 December 2001. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by Balance Water please contact enquiry@balancewater.com.au or (+612) 9699 3599.

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